Robert | 12.02.2005 @ 3:32 PM
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My wife just sent me the following email to relay a conversation she had with some co-workers:

< Person A > was trying to check out the job postings on PeopleSoft, and after problems logging on, searching fruitlessly for the correct links, and eventually getting a timed out message, she complained, "It's not just that it isn't user-friendly, PeopleSoft is actually user-hostile".

< Person B > agreed, "Yeah, they should call it PeopleHard".

Point well made. Does anyone still wonder if interaction design is really important?